Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from us.vaultx.com (the “Site”).

This Privacy Policy also explains your privacy rights and choices under applicable US state privacy laws.

Please see the “Contact Us” section below for details on how to contact us regarding this Privacy Policy or your privacy rights.

ABOUT US

This privacy policy gives you information about how Vault X Ltd collects and uses your personal information through your use of the Site.

Vault X Ltd is responsible for the collection, use and disclosure of your personal information (collectively referred to as “Vault X", "we", "us" or "our" in this privacy policy).

Vault X is based outside the United States. By using the Site or providing personal information to us, you acknowledge that your information may be collected, processed, stored, and transferred outside your state or country of residence, including to jurisdictions that may have different data protection laws than those in your jurisdiction.

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

·         “Cookies” are data files that are placed on your device or computer and often include a unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

·         “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

·         “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

We and certain third parties may also use cookies, pixels, SDKs, tags, and similar technologies to personalise content, analyse traffic, provide social media features, and deliver targeted advertising on third-party websites and platforms.

We use Google Analytics and similar analytics tools to help us understand how users interact with the Site, improve website functionality, analyse trends, and measure the effectiveness of our marketing and advertising efforts.

These analytics tools may collect information such as IP address, browser type, device identifiers, pages visited, time spent on pages, and interactions with the Site. Information may be collected through cookies and similar tracking technologies.

Google may process this information in accordance with its own privacy policies.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment and transaction information, email address, and phone number. We refer to this information as “Order Information”.

You may choose to receive marketing emails, promotional offers, product updates, and other communications from us when submitting a restock notification, creating an account, or placing an order.

You may opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

We use a third party provider, Klaviyo, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Klaviyo's Legal, terms and policies.

You can opt out of receiving the newsletter at any time using the unsubscribe link included on every email.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Category of Personal Information

Examples

Business Purpose

Identifiers

Name, email address, shipping address, IP address

Order fulfilment, customer support, fraud prevention

Commercial Information

Products purchased, order history

Order processing, analytics

Internet or Electronic Activity

Browsing activity, interactions with the Site

Analytics, advertising, website optimisation

Payment Information

Payment and transaction information

Payment processing

Marketing Information

Marketing preferences, newsletter engagement

Marketing communications and promotions

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

·         Communicate with you;

·         Screen our orders for potential risk or fraud; and

·         When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may also use personal information:

  • to personalise your experience on the Site;
  • to provide targeted advertising and marketing communications;
  • to maintain the security and integrity of our Site and business;
  • to detect, investigate, and prevent fraud or unlawful activity;
  • to comply with legal obligations and enforce our terms and policies; and
  • for internal business and operational purposes.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We may disclose personal information to the following categories of third parties:

  • ecommerce and website platform providers;
  • payment processors;
  • analytics providers;
  • advertising and marketing partners;
  • shipping and fulfilment providers;
  • customer support providers;
  • fraud prevention and security vendors; and
  • professional advisers and legal authorities where required by law.

These third parties may process personal information in accordance with their own privacy policies and terms.

Some disclosures of personal information to advertising and analytics partners may constitute “sharing” or “targeted advertising” under certain US state privacy laws.

BEHAVIOURAL ADVERTISING

We may use personal information collected through cookies, pixels, and similar technologies to provide you with personalised advertisements, promotional content, and marketing communications that may be relevant to your interests.

We may work with third-party advertising partners, analytics providers, and social media platforms to deliver advertising and measure campaign performance.

Depending on your state of residence, you may have the right to opt out of certain targeted advertising activities or disclosures of personal information for advertising purposes.

You may manage your advertising preferences through:

You can also opt out through the following industry resources:

You can manage cookie preferences through your browser settings and any cookie preference tools made available on the Site. Please note that disabling certain cookies may affect website functionality.

SALE AND SHARING OF PERSONAL INFORMATION

We may disclose certain categories of personal information to advertising partners, analytics providers, and social media platforms for purposes of targeted advertising, analytics, and marketing.

Depending on applicable US state privacy laws, these disclosures may constitute a “sale”, “sharing”, or use of personal information for targeted advertising purposes.

You may have the right to opt out of these activities by using available privacy controls, cookie settings, or by submitting a privacy rights request.

California residents may exercise applicable opt-out rights by using the privacy controls available on the Site or by contacting us using the details below.

US STATE PRIVACY RIGHTS

Depending on your state of residence, you may have certain privacy rights under applicable US state privacy laws, including the right to:

  • request access to personal information we maintain about you;
  • request correction of inaccurate personal information;
  • request deletion of personal information;
  • obtain a copy of certain personal information in a portable format;
  • opt out of targeted advertising;
  • opt out of the sale or sharing of personal information, where applicable; and
  • limit certain uses of sensitive personal information, where applicable.

To exercise your privacy rights, please contact us at [privacy email] or through [privacy request mechanism].

We may take reasonable steps to verify your identity before responding to your request.

We will not discriminate against you for exercising your privacy rights.

SENSITIVE PERSONAL INFORMATION

We may collect certain categories of sensitive personal information, such as payment information and account access credentials, where necessary to provide our products and services.

We use sensitive personal information only for legitimate business purposes, including processing transactions, preventing fraud, maintaining security, and complying with legal obligations.

We do not use sensitive personal information to infer characteristics about individuals.

DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing products and services, maintaining business and financial records, complying with legal obligations, resolving disputes, enforcing agreements, and protecting our business interests.

Retention periods may vary depending on the nature of the information and the purposes for which it is used.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

CONTACT US

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us using the 'Need Help?' widget.